Shipping Policy

1. Introduction

Thank you for choosing Simplemodernna for your water bottle, bag, and water bottle accessory needs. This Shipping Policy details how we handle the shipping of your orders to ensure a smooth and efficient delivery process. We are committed to getting your products to you as quickly and securely as possible, with free worldwide shipping on all orders.

2. Shipping Times

2.1 Order Processing

Once you place an order on our website, our team will start processing it immediately. Orders are typically processed within 1 – 3 business days. This processing time includes verifying your payment, preparing your items for shipment, and generating the shipping label. During peak seasons or in case of high order volumes, processing times may be slightly extended, but we will always strive to meet the 1 – 3 – day timeline.

2.2 Delivery Times

After your order is shipped, the estimated delivery time is 3 – 5 business days. However, please note that this is an estimate, and actual delivery times may vary depending on several factors. These factors include the destination country, local customs procedures (for international orders), and the efficiency of the shipping carrier. In some remote areas, delivery may take longer. We are not responsible for any delays caused by circumstances beyond our control, such as extreme weather conditions, natural disasters, or unexpected shipping carrier issues.

3. Free Worldwide Shipping

We offer free shipping on all orders, regardless of the destination. Whether you’re located in a bustling city or a remote village, you won’t have to pay any additional shipping fees when you shop with us. This applies to both standard and express shipping options (if available). Our goal is to make it easy and affordable for you to access our high – quality products, no matter where you are in the world.

4. Shipping Carriers

We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. These carriers have a proven track record of delivering packages worldwide. However, we do not guarantee a specific shipping carrier for your order. The choice of carrier may depend on factors such as the destination, package size, and weight. You will be able to track your order using the tracking number provided by the shipping carrier once your order has been dispatched. The tracking information will be available on our website and the carrier’s official website.

5. Delivery Address

It is your responsibility to provide an accurate and complete delivery address when placing an order. Please double – check the address details, including the street name, house number, city, state/province, postal code, and country. If the delivery address is incorrect or incomplete, it may result in delivery delays, failed deliveries, or additional shipping charges. If you need to change the delivery address after placing an order, please contact our customer service as soon as possible. We will do our best to accommodate the change, but we cannot guarantee that it will be possible, especially if the order has already been shipped.

6. Returns and Exchanges

We offer a 180 – day return policy for all products. If you wish to return or exchange an item, please follow the instructions provided in our Return Policy. When returning an item, you are responsible for the return shipping costs, unless the return is due to a defect or an error on our part. In the case of a defective or incorrect item, we will provide a prepaid return label or reimburse your return shipping expenses.

7. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. If the package is lost, we will either reship the items or issue a refund, depending on your preference. If the package is damaged, we will arrange for a replacement or a partial refund, depending on the extent of the damage. Please provide us with the tracking number and any relevant photos of the damaged package for a faster resolution.

8. Changes to the Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all orders placed after the effective date of the change. We encourage you to review this policy periodically to stay informed about our shipping procedures.

If you have any questions or concerns about our Shipping Policy, please feel free to contact our customer service team. We are here to assist you and ensure that your shopping experience with Simplemodernna is a pleasant one.