Refund Policy

1. Introduction

At Simplemodernna, we are committed to ensuring your satisfaction with every purchase of our water bottles, bags, and water bottle accessories. This Refund Policy outlines the terms and conditions for obtaining a refund when you are not completely satisfied with your order.

2. Eligibility for Refund

  • 180 – Day Return Window: You are eligible for a refund if you initiate the return process within 180 days from the date of receiving your order. This generous time frame allows you ample opportunity to decide if our products meet your expectations.
  • Product Condition: The item(s) must be in their original condition. This means they should be unused, with all tags attached, and in the original packaging. Any signs of wear, damage, or removal of tags may affect your eligibility for a full refund.

3. How to Initiate a Refund

  • Contact Customer Service: To start the refund process, please reach out to our customer service team. You can do this via email at support@simplemodernna.com or through the contact form on our website. Provide your order number and explain that you would like to initiate a return for a refund.
  • Return Authorization: Once we receive your request, our customer service team will issue a return authorization number. This number is crucial for processing your return. Make sure to include it in all communication regarding your return and on the shipping label if possible.

4. Return Shipping

  • Free Worldwide Shipping: Since we offer free worldwide shipping on all orders, we do not reimburse for return shipping costs, unless the return is due to a defect or an error on our part. If the return is our fault, we will provide you with a prepaid return label or reimburse your return shipping expenses upon verification.
  • Shipping Carrier: You are responsible for choosing a reliable shipping carrier to return the item(s). We recommend obtaining a tracking number for your return shipment to ensure its safe arrival back to our warehouse.

5. Inspection and Processing of Return

  • Inspection: Once we receive the returned item(s) at our warehouse, our team will inspect them to ensure they meet the eligibility criteria for a refund. This inspection typically takes 3 – 5 business days.
  • Refund Processing: If the inspection is successful, we will process your refund within 7 business days. The refund will be credited back to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will appear on your credit card statement. If you used a digital wallet like PayPal, the funds will be returned to your PayPal account.

6. Exceptions and Special Cases

  • Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service immediately. We will arrange for a replacement or a full refund without the need for you to return the item in some cases. Provide us with clear photos of the damage or defect and your order details for a faster resolution.
  • Missing Items: If your order is missing items, contact us as soon as possible. We will either ship the missing items to you or adjust your refund amount accordingly if you choose not to receive the missing items.

7. Non – Refundable Items

  • Customized Products: Customized water bottles, bags, or accessories are generally non – refundable, unless they are defective or damaged upon arrival. Since these products are made to your specific requirements, we are unable to resell them.
  • Final Sale Items: Products marked as “final sale” are not eligible for a refund, except in cases of damage or defect. Please read product descriptions carefully to identify final sale items before making a purchase.

8. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all orders placed after the effective date of the change. We encourage you to review this policy periodically to stay informed about our refund procedures.

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact our customer service team. We are here to help you and ensure a positive shopping experience with Simplemodernna.